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Under New Public Management : Institutional Ethnographies of changing Front-Line Work
Griffith, alison I.
Éditeur : UNIVERSITY OF TORONTO PRESS
ISBN papier: 9781442626560
Parution : 2014
Code produit : 1309386
Catégorisation :
Livres /
Gestion /
Management /
Administration publique
Formats disponibles
| Format | Qté. disp. | Prix* | Commander |
|---|---|---|---|
| Livre papier | En rupture de stock** |
Prix membre : 31,46 $ Prix non-membre : 34,95 $ |
*Les prix sont en dollars canadien. Taxes et frais de livraison en sus.
**Ce produits est en rupture de stock mais sera expédié dès qu'ils sera disponible.
Description
The institutional ethnographies collected in Under New Public Management explore how new managerial governance practices coordinate the work of people doing front-line work in public sectors such as health, education, social services, and international development, and people management in the private sector. In these fields, organizations have increasingly adopted private-sector management techniques, such as standardized and quantitative measures of performance and an obsession with cost reductions and efficiency. These practices of "new public management" are changing the ways in which front-line workers engage with their clients, students, or patients. Using research drawn from Canada, the United States, Australia, and Denmark, the contributors expose how standardized managerial requirements are created and applied, and how they affect the practicalities of working with people whose lives and experiences are complex and unique.