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Matériel obligatoire et recommandé
Lean Hospitals : Improving Quality, Patient Safety, and Emplyee E
Graban, Mark
Éditeur : CRC PRESS
ISBN papier: 9781439870433
Parution : 2012
Code produit : 1271163
Catégorisation :
Livres /
Gestion /
Gestion des opérations /
Qualité et amélioration continue
Formats disponibles
| Format | Qté. disp. | Prix* | Commander |
|---|---|---|---|
| Livre papier | En rupture de stock** |
Prix membre : 51,25 $ Prix non-membre : 53,95 $ |
*Les prix sont en dollars canadien. Taxes et frais de livraison en sus.
**Ce produits est en rupture de stock mais sera expédié dès qu'ils sera disponible.
Description
Building on the success of the Shingo Prize-Winning first edition, Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Second Editionexplains how to use the Lean management system to improve safety, quality, access, and morale while reducing costs. Lean healthcare expert Mark Graban examines the challenges facing today's health systems, including rising costs, falling reimbursement rates, employee retention, and patient safety. The new edition of this international bestseller begins with an overview of Lean methods. It explains how Lean practices such as value stream mapping and process observation can help reduce wasted motion for caregivers, prevent delays for patients, and improve the long-term health of your organization. In addition to a new introduction from John Toussaint, this updated edition includes: New material on process audits, performance measures, employee suggestion management, and strategy deployment New case studies-including a new Kanban case study (Northampton General Hospital) and another that ties together the themes of standardized work, Kanban, 5S, visual management, and Lean leadership New examples throughout, including revised chapters on patient safety and medical errors Detailing the steps needed for a successful transition to a Lean culture, the book provides the understanding of Lean practices-including standardized work, error proofing, root cause problem solving, and daily improvement processes-needed to reduce common hospital errors. The balanced approach outlined in this book will guide you through the process of improving quality of service while reducing costs in your hospital.